Sandklogistic

These Terms & Conditions (“Terms”) govern your access to and use of the website, mobile platform, and courier services provided by Sandklogistic (“Company”, “we”, “our”, or “us”).

By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

• Company refers to Sandklogistic.

• User / Customer refers to any individual or entity using our services.

• Courier Partner refers to independent delivery personnel assigned to complete deliveries.

• Services refer to pickup, transportation, and delivery of parcels and related logistics services.

• Website refers to the official Sandklogistic website and related platforms.

2. Eligibility

Users must be at least 18 years old and legally capable of entering into binding agreements. By using our services, you confirm that you meet these requirements.

3. Services Provided

Sandklogistic provides courier and logistics services including but not limited to:

• Same-day delivery

• Express delivery

• Scheduled delivery

• Business and bulk shipments

• Document and parcel transportation

All services are subject to availability and operational conditions.

4. User Responsibilities

Users agree to:

• Provide accurate pickup and delivery details

• Ensure parcels are properly packed

• Not send prohibited, illegal, hazardous, or restricted items

• Comply with all applicable laws and regulations

The Company reserves the right to refuse service if any parcel violates policies or legal requirements.

5. Prohibited Items

Users shall not ship:

• Illegal substances

• Explosives or hazardous materials

• Weapons

• Perishable goods without prior approval

• Counterfeit goods

• Any item prohibited by law

The Company is not responsible for consequences arising from violation of this clause.

6. Pricing and Payments

• Service charges are determined based on distance, weight, urgency, and service type.

• Prices are subject to change without prior notice.

• Full payment must be made before or at the time of booking unless otherwise agreed.

• The Company is not responsible for payment gateway failures caused by third-party providers.

7. Delivery Timelines

Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to:

• Traffic conditions

• Weather

• Operational issues

• Force majeure events

The Company shall not be liable for delays beyond reasonable control.

8. Cancellation and Refund Policy

• Users may cancel a booking before pickup.

• Cancellation charges may apply after rider assignment or pickup.

• Refunds, if applicable, will be processed as per company policy within a reasonable timeframe.

9. Limitation of Liability

The Company’s liability for loss or damage shall be limited to:

• The declared value of the shipment (if declared), or

• A maximum compensation amount as determined by company policy.

The Company shall not be liable for:

• Indirect or consequential losses

• Business interruption losses

• Loss of profits

10. Shipment Insurance

Insurance coverage may be available upon request and subject to additional charges. Claims must be filed within the specified timeframe with valid proof.

11. Proof of Delivery

Delivery confirmation may include digital signature, OTP verification, or photographic proof. Such confirmation shall be considered valid proof of successful delivery.

12. Third-Party Services

The Company may engage third-party service providers including payment gateways and technology partners. We are not responsible for failures or errors caused by such third parties.

13. Intellectual Property

All website content, logos, graphics, and materials are the intellectual property of Sandklogistic. Unauthorized use, reproduction, or distribution is strictly prohibited.

14. Data Protection

User information is handled in accordance with our Privacy Policy. By using our services, you consent to data collection and processing as described therein.

15. Termination of Services

The Company reserves the right to suspend or terminate services if:

• Terms are violated

• Fraudulent activity is suspected

• Misuse of platform occurs

16. Indemnification

Users agree to indemnify and hold harmless the Company against any claims, damages, or legal actions arising from misuse of services or violation of these Terms.

17. Force Majeure

The Company shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, government restrictions, or emergencies.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts.

19. Amendments

Sandklogistic reserves the right to modify these Terms at any time. Updated Terms will be posted on the website. Continued use of services constitutes acceptance of the revised Terms.

20. Contact Information

For questions regarding these Terms & Conditions, users may contact us through our official website or customer support channels.