Sandklogistic

At Sandklogistic, customer satisfaction is our priority. We strive to provide reliable and timely courier services. However, in certain situations, cancellation and refund requests may arise. This policy explains the terms under which cancellations and refunds are processed.

By booking our services, you agree to the terms mentioned below.

1. Cancellation Policy

1.1 Cancellation Before Pickup

Customers may cancel an order before a courier partner has been assigned or dispatched without any cancellation charges.

1.2 Cancellation After Courier Assignment

If a courier partner has already been assigned and is on the way to the pickup location, cancellation charges may apply.

• If cancellation is made after rider assignment but before arrival, a partial cancellation fee may be charged.

• If the courier has reached the pickup location within the scheduled time, cancellation charges equivalent to the pickup fee will apply.

1.3 Cancellation After Pickup

Once the parcel has been picked up by the courier partner, the order is considered initiated and in progress.

• Cancellation after pickup is generally not permitted.

• No refund will be issued in such cases.

1.4 Cancellation Process

Customers may cancel orders through:

• Website dashboard (if registered account is used)

• Customer support chat or contact details provided on the website

Cancellation requests will be processed during working hours.

2. Refund Policy

Refunds may be considered in the following situations:

• Duplicate payment

• Technical errors in booking

• Service not initiated

• Verified service failure after internal investigation

All refund requests are subject to review and approval by the Sandklogistic support team.

2.1 Refund Processing Time

• Approved refunds will be processed within 5–7 working days.

• Refunds may be credited to:

  • Original payment method, or

  • Customer account balance (as credit note), depending on the mode of payment.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect pickup or delivery details provided by the customer

• Recipient unavailable at delivery location

• Delay due to traffic, weather, or force majeure events

• Cancellation after successful pickup

4. Cancellation Charges

Cancellation charges may apply in the following cases:

• Courier partner has reached pickup location

• Courier waited beyond reasonable time due to customer delay

• Order cancelled after operational costs incurred

Applicable cancellation fees will be deducted from prepaid balance or charged through the original payment method.

5. Shipment Liability & Compensation

Sandklogistic’s liability for lost or damaged goods is limited and subject to the following conditions:

• Customer must declare the correct value and contents of the parcel at the time of booking.

• Optional shipment protection or insurance must be selected (if available).

• Compensation shall not exceed the declared value or the maximum liability limit set by company policy.

Unless otherwise agreed in writing, maximum liability per shipment shall be limited to a predefined cap as per company guidelines.

Sandklogistic shall not be liable for:

• Indirect or consequential losses

• Loss of business or profits

• Improper packaging by customer

6. Dispute Resolution

For any disputes related to cancellation or refunds, customers may contact Sandklogistic through official support channels. The company will review the matter and respond within a reasonable timeframe.

7. Policy Updates

Sandklogistic reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective once published on the website.

Continued use of our services indicates acceptance of the revised policy.