Introduction

At Sandklogistic, technology powers our deliveries, but people are at the heart of our service. These Community Guidelines are designed to ensure a safe, respectful, and professional environment for all users, customers, courier partners, and team members.

By using our platform and services, you agree to follow these guidelines.

Professionalism & Mutual Respect

We expect all users and courier partners to interact with courtesy, honesty, and professionalism at all times.

• Treat others with dignity and respect.

• Maintain polite communication during pickup and delivery.

• Follow professional conduct while representing Sandklogistic.

Any behavior that damages trust or safety within the community may result in action against the account.

Zero Tolerance Policy

Sandklogistic maintains a strict zero-tolerance policy for:

• Discrimination

• Harassment

• Threats

• Abusive language

• Physical or verbal misconduct

Violations may lead to temporary suspension or permanent removal from the platform.

Non-Discrimination Policy

No user or courier partner may refuse services or behave unfairly toward another person based on:

• Race

• Religion

• Nationality

• Gender

• Sexual orientation

• Disability

• Age

• Marital status

• Or any other characteristic protected under applicable law

Equal treatment is mandatory across the platform.

Appropriate Conduct

Customers and courier partners must respect personal boundaries at all times.

The following actions are strictly prohibited:

• Offensive or derogatory remarks

• Inappropriate comments about appearance

• Unwanted personal questions

• Physical contact without consent

• Sexual harassment or solicitation

Any such behavior may result in permanent termination of access.

Compliance with Law

All users must comply with applicable local and national laws.

The following are strictly prohibited:

• Sending illegal substances

• Transporting hazardous or restricted materials

• Delivering counterfeit or stolen goods

• Alcohol or regulated products without legal authorization

Courier partners must not use alcohol or drugs while performing deliveries. Any suspicion of intoxication should be reported immediately.

Safety First

Safety is our highest priority.

• Packages must be properly packed.

• Courier partners must follow traffic rules and safety standards.

• Users must provide accurate pickup and delivery details.

If you ever feel unsafe, prioritize your safety first and contact local emergency services.

Responsibility of Users

Users are responsible for:

• Providing correct and complete information

• Ensuring items comply with guidelines

• Maintaining respectful communication

• Updating required documents (if applicable)

Courier partners are responsible for their conduct during active deliveries.

Reporting Violations

We encourage our community to report:

• Harassment

• Fraud

• Unsafe behavior

• Policy violations

Reports will be reviewed confidentially, and appropriate action will be taken.

Emergencies

In case of immediate danger or emergency:

1. Contact local emergency services immediately.

2. Ensure all individuals are safe.

3. Notify Sandklogistic support once the situation is under control.

We will cooperate with authorities and take necessary action.

Enforcement

Violation of these Community Guidelines may result in:

• Warning

• Temporary suspension

• Permanent account termination

• Legal action (if applicable)

Sandklogistic reserves the right to take appropriate action to protect its community.